Business Intelligence, Business Statistics, Stats for Business
Jon Christiansen, PhD
Validity and Reliability

All marketers who conduct research should know that in order for findings to be of value and use, they must be both reliable and valid. But how well do you know these terms? 

Validity and Reliability
Business Intelligence, Marketing & Strategy, Marketing Research
Jon Christiansen, PhD
Staying on Target - Build & Execute Strategy ...

Whether you're writing a questionnaire for marketing research or building a five year company strategy, you must start with a clear, sustainable target (avoiding a "moving target").  As obvious as this seems, the lack of a well defined target is a critical mistake we see time and time again.  Learn why the execution formula - set a sustainable target, align your strategy to the target, and execute according to your target - is critical to success.

Staying on Target - Build & Execute Strategy around a Sustainable Target
Customer Experience, Consumer Behavior, Marketing & Strategy
Guest User
All’s Well that Ends Well: Happy Endings To ...

The way we experience something is not the way we remember it. According to peak-end theory, we don't remember our feelings throughout an event or experience, but rather our emotions at the peak and end of that experience. By utilizing the peak-end rule, you can take customer satisfaction into your own hands and influence the way your customers remember you. 

All’s Well that Ends Well: Happy Endings To Customer Experience
Marketing Research
Rich Groom
Don’t Live in the Ivory Tower – 5 Important ...

Conducting Marketing Research is something that nearly every successful company does.  But not all research is equal - some companies are much better at thinking strategically and getting the most out of their research than others.  In this article, we'll arm you with the 5 important questions to ask when conducting marketing research in order to fully maximize your research plan and objectives.

Don’t Live in the Ivory Tower – 5 Important Questions to Ask When Conducting Marketing Research
Marketing Research
Jon Christiansen, PhD
Four paradoxes of research – how to accurately ...

One of the most difficult (and in certain times, the most difficult) aspects of research is the need to draw conclusions from results. Sometimes the difficulty lies in the “Monday Morning Quarterback” assessment: we asked the wrong question. Other times, the results are counterintuitive, and speak to the opposite spectrum of accepted theory and practice. 

Then there are simply human errors of perception and judgment, notably relating to results interpretation and the expectation of research outcomes. Sometimes we have lofty, and even unrealistic, expectations of our research.  What we often do not realize is that, when unmet, this in-and-of-itself is a spectacular outcome.

All this noted, let’s explore four interesting paradoxes of research.

Four paradoxes of research – how to accurately use research to drive decisions

Customer Experience

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All’s Well that Ends Well: Happy Endings To Customer Experience

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All’s Well that Ends Well: Happy Endings To Customer Experience

The way we experience something is not the way we remember it. According to peak-end theory, we don't remember our feelings throughout an event or experience, but rather our emotions at the peak and end of that experience. By utilizing the peak-end rule, you can take customer satisfaction into your own hands and influence the way your customers remember you.